Adding additional users is easy with Gym Insight (and not to mention free). We have three different levels of user access to choose from and each level has its own respective permissions:

  • USER – A user level account is for personal trainers and front desk staff. This level of account can only view account information and personal training clients. The user level cannot add or update member account information so it is not sufficient for sales or club management staff. Additionally, if a user level account is also set as a personal trainer, they will only be able to see personal training clients that are either assigned to them or that do not have a personal trainer assigned.
  • MANAGER – This is your catchall user level, any user who needs to make changes to member accounts (including adding new member account) needs to be a manager level.
  • OWNER – This level is only for trusted employees, an owner level account has access to all Gym Insight account settings including adding and updating additional users.

Start by clicking on the location button (house icon) and then selecting Users.

Click the home button and select Users.


Next, click on the new user button at the bottom of the users list screen:

Click on new user.


Enter your user details, be sure to select the appropriate level of access for this new user. If you are unsure of what level of access to grant to this user then select Manager unless the user will only be a personal trainer.

After you are finished entering the user details, click the save button at the bottom of the screen.

Enter in the user's information and select appropriate level of access.


If you’re going to use our on-line class schedule feature where you list your class schedules on your website then be sure to fill in a description of this personal trainer (or class instructor) in the area highlighted by the red #1 indicator. It would be a good idea to list your instructor’s certifications and experience here. And finally, if you want this user to be a personal trainer to view and complete personal training sessions with their clients then click on the check box next to the Personal trainer label (see the red #2 indicator in the image below):

Enter the description of the personal trainer and check the box for personal trainer.


Here's a video showing step-by-step instructions: